Our COVID Commitments

During lockdown measures, we’re still able to receive postal deliveries to our office in Newport. However we ask that wherever possible, our customers and suppliers utilise email communication or contact us by telephone due to some inevitable delays impacting the postal service outside of our control. If you’re a customer and don’t have email access (or if we do not hold an email address on file for you) or require to have correspondence posted out, we’ll happily continue to post correspondence in paper format while Covid-19 lockdown measures are in force.  However, as our teams are working remotely currently, please understand it may take slightly longer to post documents than usual.

We are providing regular key company updates through this website and our social media channels (LinkedIn – Propel Finance, Twitter – @PropelFinance); and would encourage you to contact us if you have any queries by email in the first instance to customerservice@propelfinance.co.uk or if you do not have email by telephone to our Customer Service Team (01633 415222, option 2). We want to assure all our customers and suppliers that we’re here to support you through this difficult time.